What products does Luna Beauty sell?

Luma Beauty offers a curated selection of beauty and skincare tools, including facial care tools, skincare devices, makeup accessories, and beauty & grooming essentials.

 Are your products easy to use?

Yes. Most of our products are designed to be simple and convenient for everyday beauty routines. We recommend reading the instructions provided with each product before use.

 How do I clean my beauty tools?

Cleaning instructions vary by product. Generally, clean tools after use with an appropriate gentle cleaning method and allow them to dry completely before storage. Always follow the specific product instructions.

 How should I store my beauty products?

Store your beauty tools in a clean, dry place away from excessive heat, moisture, and direct sunlight. Electronic devices should be kept away from water unless specifically designed to be waterproof.

 How long does shipping take?

Orders are generally processed within 1–3 business days. Delivery times depend on your location and shipping method. Please see our Shipping Policy for detailed estimated delivery times.

 Will I receive tracking information?

Yes. Once your order has been shipped, you'll receive a shipping confirmation with tracking information when available. Tracking updates may take some time to appear.

 Can I change my shipping address after placing an order?

If you need to change your shipping information, contact us as soon as possible. We cannot guarantee that changes can be made once an order has entered processing or shipping.

 What if my order arrives damaged?

Please contact our customer support team as soon as possible with your order details and relevant photos of the damaged package or product. We'll review the situation and help determine the appropriate next steps.

 Can I return my order?

Return eligibility depends on the product and circumstances of the purchase. Please review our Return & Refund Policy for information about eligible returns, timeframes, and requirements.

 Are your electronic beauty devices waterproof?

Not necessarily. Unless a product is specifically described as waterproof or water-resistant, keep it away from water and moisture. Always check the individual product instructions before cleaning or using it around water.

Are Luma Beauty products suitable for everyone?

Beauty tools can have different usage requirements. Always read the product instructions and use each product only as intended. If you have concerns about whether a particular beauty tool is appropriate for you, consult a qualified professional before use.

How can I contact Luma Beauty?

If you have questions about an order, product, shipping, or anything else, contact our customer support team through the Contact Us page. We're happy to assist.